Refund Policy

MAPTO operates on a 'No Win, No Fee' basis for review removal services. You are only charged for successfully removed reviews. If an upfront payment or deposit was taken and the review is not removed within 30 days, this amount is unconditionally refunded.

If all legal and technical appeals to remove a review are unsuccessful and the review remains on the platform (Google, Trustpilot, etc.), you will not be charged for this operation. Any pre-payments will be refunded to the original payment method within 5 business days.

Purchased credit packages can be refunded within 14 days if they have not been used. No refunds are provided for partially used packages. For subscription renewals, no refunds are issued if not canceled before the new billing cycle begins.

In rare cases, a successfully removed review may be restored by the platform's algorithm. If a review reappears in its exact form within 30 days after being removed, a full refund will be issued or the removal process will be re-initiated free of charge.

The right to a refund is void if the customer provides false information, submits fake documents, or simultaneously attempts to remove the same review through another agency or lawyer outside of MAPTO.

For refund requests, please contact us via our support portal or at info@mapto.com. Once approved, refunds typically reflect in your account within 3-7 business days depending on your bank.