Customer Support Representative - Remote

Mapto, the “Business Development Guide,” has been specially designed to offer an e-commerce solution that brings together all companies in the world and provides an excellent B2C user experience without sacrificing B2B functionality. The most significant difference from other marketplaces is that it is customer-supported!

Position Overview:
We are currently seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. This role is responsible for providing outstanding customer service and resolving inquiries and issues in a timely and efficient manner.

Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Assist customers with account-related questions, transaction inquiries, and technical support.
- Troubleshoot and resolve customer issues, escalating complex cases to the appropriate department when necessary.
- Provide product information and guidance to customers, ensuring a positive experience with MAPTO Coin.
- Maintain accurate and detailed records of customer interactions and transactions.

Qualifications:
- Previous experience in a customer service or support role, preferably in a financial or technology-related industry.
- Strong communication skills, both written and verbal, with the ability to convey information clearly and effectively.
- Excellent problem-solving skills and the ability to think quickly and creatively to resolve customer issues.
- Proficiency in using customer support software and systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Flexibility to work shifts as needed, including evenings and weekends.

Behavioral Requirements:
- Demonstrated patience, empathy, and professionalism when interacting with customers.
- Ability to remain calm and composed under pressure.
- Strong attention to detail and a commitment to providing exceptional service.

Why Join Us:
Joining MAPTO Coin as a Customer Support Representative offers the opportunity to be part of a dynamic team in a rapidly evolving industry. You will have the chance to make a meaningful impact by providing support to customers and ensuring their satisfaction with our products and services.

How to Apply:
If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we want to hear from you! Please submit your resume and cover letter outlining your qualifications and suitability for the role. We look forward to welcoming dedicated individuals to our team at MAPTO Coin.