Internal Account Manager

Company: Rentokil Initial

An exciting opportunity to join a market-leading, global organisation
Permanent, full-time role based in a handy Mt Wellington location
Competitive salary with full medical cover and on-site parking

We have a fantastic opportunity for an experienced Customer care executive to join our high performing team, on a permanent, full time basis. Reporting to the Administration Team Leader, you will be responsible for providing customer-centric administrative support to help retain and grow the National Accounts portfolio. This also means providing excellent customer service and coordination for both our internal and external customers.

Your Role Will Include (but Not Be Limited To)

Receiving, responding to and entering all customer requests into the appropriate systems, and managing the ticket system from the start of a request through to completion
Managing the day to day administration requirements of a portfolio of National Accounts
Providing customer service phone support to National Account customers
Preparing, processing and submitting client invoices each month
Managing client portals to ensure Key Performance Indicators are achieved
Working closely with regional and other internal teams to ensure all service requests are carried out promptly and that invoicing is prompt and accurate
Monitoring and following up on any overdue service requests via an internal tracking system

To Be Successful In This Role You Will Have

Minimum of 2 years' experience in a similar customer service/business administration related role
Outstanding verbal and written communication skills with an aptitude to build relationships remotely to achieve business outcomes
Ability to learn quickly and be IT savvy
Able to demonstrate working effectively under pressure whilst keeping a smile in your voice
The ability to use a straightforward and practical approach to handling business issues

About Us

Rentokil Initial is one of the largest business services companies in the world. The UK-based company operates in all major economies of Europe, North America, Africa, Asia and the Pacific. The company has around 36,000 employees providing a range of support services in over 70 countries worldwide, whilst retaining the agility and characteristics of a local company.

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

Please note that applicants must have the right to live and work permanently or long-term in New Zealand. The successful applicant will be required to undertake a pre-employment Health Assessment (including drug test) and complete a Ministry of Justice criminal records check, the results of which must be to Rentokil Initial's satisfaction.

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Posted on 2024-02-06

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